FAQ — Nova Digital Media | Frequently Asked Questions About Our Services

General Questions

Learn about our process, timeline, and what makes Nova Digital Media different

How long does it take to build my website?

3 days or less, guaranteed. From the moment you provide us with your content and requirements, we deliver your fully functional, professionally designed website within 72 hours. This includes design, development, SEO optimization, and hosting setup. We've streamlined our process to eliminate the typical 4-6 week wait time most agencies require, so you can start growing your business immediately.

What if I'm not satisfied with the design?

Your satisfaction is our priority. All plans include unlimited edits within 7 days of launch. Business Plan clients receive 1 full month of free edits. We work closely with you to ensure the design perfectly represents your brand. If we don't deliver within 72 hours as promised, you get your money back — that's our guarantee.

Do I need to provide content, or do you write it for me?

It depends on your plan. Business and Premium plans include custom copywriting — we write professional, persuasive content tailored to your audience using proven marketing psychology. For the Starter plan, we can work with content you provide, or you can upgrade to include professional copywriting. Either way, we ensure your message is clear, compelling, and conversion-focused.

What makes your websites convert better than others?

We design with proven marketing psychology and conversion science, not just aesthetics. Every element — from color choices to button placement — is strategically positioned to guide visitors toward action. We use:

• Visual hierarchy to direct attention to key messages
• Social proof and trust signals to build credibility
• Clear value propositions that speak to pain points
• Strategic CTAs that focus on what users GET, not what they DO
• Mobile-first design for perfect display on all devices

The result? Websites that don't just look good — they turn visitors into paying customers.

Do you handle hosting and technical setup?

Yes — we handle everything. All plans include hosting setup assistance, free SSL certificates for security, and complete technical configuration. You don't need any technical knowledge. We guide you through every step and ensure your website is live, secure, and running smoothly from day one.

Will my website work on mobile phones and tablets?

Absolutely. Every website we build is fully responsive and mobile-optimized. With over 60% of web traffic coming from mobile devices, we design with a mobile-first approach. Your site will look perfect and function flawlessly on phones, tablets, laptops, and desktop computers — automatically adapting to any screen size.

Is SEO included? Will I rank on Google?

Yes, SEO is built into every website. We optimize your site for search engines from day one, including:

• Keyword research and strategic placement
• Meta tags, descriptions, and structured data
• Fast loading speeds (critical for Google ranking)
• Mobile optimization
• Clean, crawlable code structure

While we set you up for SEO success, ranking takes time and depends on competition in your industry. Premium plans include advanced SEO optimization for even better results.

Pricing & Plans

Questions about our pricing, plans, and monthly maintenance

How much does a website cost?

We offer three transparent pricing plans:

Starter Plan: €699 (was €999) — 1 full page (comprehensive single-page site), perfect for small businesses and personal brands
Business Plan: €1,499 (was €1,999) — Up to 5 pages with custom copywriting and professional design (MOST POPULAR)
Premium Growth: €2,999 (was €3,999) — Up to 10 pages with blog/shop setup and advanced features

All plans include hosting setup, SEO optimization, and 72-hour delivery. Save up to €1,000 with our current launch pricing!

What's included in monthly maintenance?

Monthly maintenance keeps your website secure, updated, and optimized:

Starter (€49/month): One-time edits before publishing, backups, security, and technical support
Business (€69/month): Updates, backups, security, minor design changes, and priority support
Premium (€99/month): Updates, backups, security, SEO tweaks, new page additions, and dedicated support

Think of it as having a dedicated web team without the overhead. We handle all technical aspects so you can focus on your business.

What if I need more pages later? Can I upgrade?

Absolutely — we can upgrade your plan anytime. Your website is built to scale with your business. Whether you need additional pages, advanced features like a blog or online store, or want to move to a higher maintenance tier, we make it seamless. Just contact us, and we'll handle the rest.

Are there any hidden fees or ongoing costs?

No hidden fees — we believe in transparent pricing. The upfront cost covers your complete website build. Monthly maintenance is optional but highly recommended to keep your site secure and updated. If you choose to host independently, there may be hosting fees from your provider, but we guide you to the most cost-effective solutions.

Is there a refund policy?

Yes. If we don't deliver your website within 72 hours as promised, you get your money back. We stand behind our 3-day guarantee and our commitment to quality. Your satisfaction is our priority, and we work with you until you're completely happy with your website.

Technical & Features

Questions about functionality, features, and technical capabilities

Can you add a blog, online store, or booking system?

Our Premium Growth Plan can include blogs, booking systems, or online store functionality. We can integrate:

• Blogs for content marketing and SEO
• Third-party booking systems for appointments and reservations
• Embedded e-commerce tools for selling products online
• Contact forms for lead generation
• Simple payment integrations

Tell us what you need, and we'll make it work seamlessly within your website using the best tools available.

Can I update the website myself after it's built?

We handle all updates for you — that's what our monthly maintenance plans are for! Simply send us your requested changes (text, images, content updates), and we'll make them quickly and professionally. This ensures your site stays polished, error-free, and performing at its best. It's faster than learning a system yourself and frees you up to focus on running your business.

Do you integrate with Google Analytics and social media?

Absolutely. We can integrate your website with:

• Google Analytics for tracking visitors and performance
• Social media sharing buttons and social feed embeds
• Third-party tools via embed codes (booking systems, payment processors, etc.)

Analytics setup and performance tracking are included in higher-tier maintenance plans.

Will my website be secure from hackers?

Yes — security is built in from the start. Every website includes:

• Free SSL certificate (the padlock in your browser)
• Secure hosting infrastructure
• Regular security updates (included in maintenance)
• Protected forms and data encryption
• Regular backups to prevent data loss

With monthly maintenance, we monitor your site and apply security patches immediately to keep you protected.

Can you help with branding (logo, colors, fonts)?

Yes! If you already have branding, we'll incorporate it seamlessly. If you need help with branding, our Business and Premium plans include brand styling — we'll recommend color palettes, fonts, and visual direction that aligns with your industry and target audience. We can also connect you with logo designers if needed.

Getting Started & Process

Questions about how to begin and what to expect during the process

What do I need to provide to get started?

Getting started is simple. We need:

• Basic business information (name, services, contact details)
• Your goals and vision for the website
• Any existing branding (logo, colors, if available)
• Photos or images (we can help source professional images if needed)
• Content preferences (or we write it for you on higher plans)

Don't worry if you don't have everything ready — we'll guide you through the entire process with a free consultation.

What happens after I contact you?

Here's our simple 3-step process:

Tell us about your business — We schedule a free consultation (call, email, or form) to understand your needs, goals, and vision.
We design & launch your website in 3 days — Our expert team creates your custom site with professional design, SEO optimization, and conversion-focused elements.
We maintain & grow it with you monthly — Optional maintenance keeps your site secure, updated, and performing at its best.

We respond to all inquiries within 24 hours. For urgent requests, call us directly at +371 22033420.

Do you work with businesses outside of Latvia?

Yes! While we're based in Riga, Latvia, we serve businesses across Europe and internationally. Our entire process works remotely — from consultation to delivery. We've built websites for clients in multiple countries, and geography is never a barrier to creating something amazing.

What industries do you work with?

We've worked with 50+ industries including:

• Beauty & Spa Services
• Construction & Contractors
• Marketing Agencies
• E-commerce & Retail
• Restaurants & Food
• Fitness & Wellness
• Professional Services
• Healthcare & Medical
• Real Estate
• Education & Training

Each website is custom-designed to match your industry's unique needs and audience expectations. Check our portfolio to see examples!

Why should I choose Nova Digital Media over other agencies?

Here's what makes us different:

🚀 3-Day Delivery — Most agencies take 4-6 weeks. We deliver in 72 hours without compromising quality.
🧠 Conversion Psychology — We design with proven marketing science, not just aesthetics. Every element drives results.
💎 All-Inclusive Service — Design, copywriting, SEO, hosting, maintenance — we handle everything so you don't have to.
🤝 Personal Touch — We combine AI precision with human creativity. You work with real people who care about your success.
💰 Transparent Pricing — No hidden fees, no surprises. You know exactly what you're getting upfront.
📈 Built to Scale — Your website grows with your business. Upgrade anytime without starting from scratch.

We're not just building websites — we're building your success story.

Frequently Asked Questions